Q: Do I have to book?
A: Booking is recommended to avoid disappointment, however we will be accepting some walk-ins if capacity allows.
Q: Can we book a table for multiple different households?
A: We are following the guidelines in Wales, tables can be booked for up to four people from different households.
Q: How long do I get the table for?
A: During busy periods table dwell time may be restricted to 2 hours.
Q: Do we have to provide our contact details for Track and Trace?
A: When booking, you will need to provide your phone number & number in your party for track and trace for each member of the party if from separate households. For walk-in tables we will ask for this information on arrival. We also need to verify your name with a form of ID such as a bank card or driving license. Should we need to contact you, we will use these details to make contact. Details will be kept for a minimum of 21 days for track & trace purposes only.
Q: What should we do when we arrive?
A: On arrival, please wait to be greeted by a team member who will show you to your table. We have hand sanitiser stations available for you to use.
Q: Are you offering a reduced menu?
A: We’ve reduced our menu to keep our kitchen teams small and prepare food safely, however you can still expect to see many of your Lovelies Delights favourites on the menu. You can view our menu here: Menu
Q. Are you opening hours the same?
A: For September we are changing our opening days. We will be open Tuesday from 10am - 3pm, Wednesday - Saturday from 9.30am - 3pm.
Q: Are you using disposable menus and disposable condiments?
A: Yes all menus are now disposable, & can be viewed on our website. Sugar, salt & pepper & condiments will be provided on request and are no longer set on our tables for when you arrive.
Q. Can I pre-order for takeaway?
A: Yes, you can call us on 01352 757836 to book in for a take away order. Upon arrival at the shop, please only enter if there is no more than two people in the queue for the till to collect your order. Hand sanitiser is provided on arrival and by out take away collection point by the till.
Q.What about gift cards? Can I get an extension?
A: If you have a gift voucher with an expiry date of 1st March 2020 onwards, these will be extended for you until February 2021.
Frequently Asked Questions:
If you are feeling at all unwell, please save your visit for another day
We hope you find all these changes reassuring and feel free to chat anything through with any of our team when you visit.
We just wanted to let you know about a few changes we’ve made, which we hope you’ll find reassuring in these times, so here’s a little summary.
Space between tables: