Q. Can I customise the cakes you have previously made or have something different to the cakes on the website?
A. Yes, all of our cakes are made to order. The message, colour scheme and decoration are unique to you. Email us at firstname.lastname@example.org or click here to access our enquiries form.
Q. Do you deliver?
A. Yes, cakes can be delivered or collected. For deliveries, there is an additional delivery charge. In addition, if you are collecting your cake, the responsibility lies with you to keep it safe until it's eaten.
Q. Do you have a price list?
A. It's impossible to have a definitive price list because every cake is made to your specification and personal choices. However, we can assure you that we make cakes for all budgets and will find something that will work for you.
Q. Can I book a tasting/consultation?
A. We welcome you to come along to a Lovelies Delights design consultation and tasting appointment, where you can sit down with our cake designer and talk over your ideas, discuss colour palettes and cake size. There will also be the opportunity to try a selection of our delicious cakes. A charge of £10 per person will apply or £15 per couple. Tastings are deductible on cakes ordered costing over £250.
Q. How does payment work?
A. A non-refundable deposit of 25% of the total cost of your order is required. This deposit will secure your requested date and the cakes you've ordered. Any outstanding balance should be paid 3 weeks before the collection or delivery date.
Q. What happens if I need to cancel my order?
A. All deposits are non-refundable, but if you cancel a month before the collection/delivery date, all other payment will be refunded. If cancelling less than three weeks from the requested date, we will be unable to refund any payments as we will already have begun working on your order.
Q. Do you cater for people with allergies or special dietary requirements?
A. We are able to provide cakes made with gluten free ingredients. If required, please state so in the "Any other details?" section on the Cake Order form. Currently, we are unable to provide eggless cakes and we cannot guarantee our cakes are nut free. If you have any further questions on this subject, please don't hesitate to contact us either through our contact form or by sending us an email at email@example.com.